All orders are subject to stock availability. While we strive to maintain accurate stock counts on our website, occasional stock discrepancies may occur. If we are unable to fulfill all the items in your order, we will ship the available products and contact you to discuss whether you prefer to await restocking or receive a refund.
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. The cost of shipping will be collected at the time of purchase, and this will be the final amount charged to the customer.
3.1 Return Due To Change Of Mind
We do not accept returns due to a change of mind.
3.2 Warranty Returns
We gladly accept valid warranty claims, provided the claim is submitted within 90 days of receiving the items. Customers are responsible for pre-paying the return shipping, but we will reimburse you upon successful approval of the warranty claim. Once we receive the items for a warranty claim, we aim to process it within 7 days.
Upon approval of a warranty claim, you have the choice of:
(a) Receiving in-store credit equivalent to the full purchase amount.
(b) Receiving a replacement item if it is available in our stock.
4.1 Transit Time Domestically
Domestic shipments typically take 2-7 days to arrive.
4.2 Transit Time Internationally
International orders generally take 4-22 days to arrive, depending on the chosen courier. More precise estimates are available during the checkout process.
4.3 Dispatch Time
We typically dispatch orders within 2 business days of receiving payment. Our warehouse operates from Monday to Friday during standard business hours, except on national holidays when the warehouse remains closed. In such cases, we take measures to minimize shipment delays.
4.4 Change Of Delivery Address
You can request a change of delivery address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
We ship to P.O. box addresses using postal services only. We do not offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS but not with courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will hold your order until it becomes available. Items in stock will be reserved while we await the restocking of the item.
4.8 Delivery Time Exceeded
If the delivery time surpasses the estimated timeframe, please contact us so we can investigate and address the issue.
Upon dispatch, you will receive a tracking link to monitor the shipment's progress based on updates provided by the shipping provider.
Parcels Damaged In Transit
If you receive a damaged parcel, please reject it if possible and contact our customer service. If the parcel is delivered in your absence, please contact our customer service for further instructions.
Duties & Taxes
7.1 Sales Tax
Sales tax is included in the displayed price of the goods on our website.
7.2 Import Duties & Taxes
International shipments may be subject to import duties and taxes upon arrival in the destination country. These charges vary by country, and we advise you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival, the goods will be returned to us at your expense, and you will receive a refund for the value of the goods minus the return shipping cost. The initial shipping cost is non-refundable.
You can cancel your order at any time before it is dispatched. If your order has already been shipped, please refer to our refund policy for further guidance.
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for Parcel Damaged In-Transit
We will initiate a refund or replacement once the courier completes their investigation.
9.2 Process for Parcel Lost In-Transit
We will process a refund or replacement once the courier conducts an investigation and confirms that the parcel is lost.
For all customer service inquiries, please contact us at email@example.com.
In cases of allergic reactions potentially caused by our products, clients should provide the following information to the company:
The branch or kiosk where the item was purchased.
Date of the transaction.
The number of times the product(s) were applied.
Other products used on the skin that may have caused the allergy.
Medical history of allergies.
Photographic proof or a medical certificate of the allergic reaction.
If the cause of the allergic reaction is proven to be any of the company’s products, the company is obligated to exchange the items. Returning the product(s) and payment are not allowed because any item bought from any of the authorized stores is considered sold.
It is important to note that a change of mind does not warrant a refund or exchange for customers. However, this policy is not applicable in cases where the product is damaged or defective from production.
Personal care items, cosmetics, and fragrances will not be accepted for exchange unless they are determined by the manufacturer to have factory defects.
To proceed with an exchange:
The exchange must be requested within fourteen (14) days from the date of purchase.
You must present the original sales receipt or official receipt.
Items must be in the same condition as when purchased. Used or altered items cannot be returned unless they have manufacturing defects.
The value of the items exchanged must be equal to or greater than the original item purchased.
For more information, please contact our sales team via email at Info@Iconiqueskin.com.